Neighbour
FAQs

 

General

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Is Quartermaster available in my area?

Quartermaster is currently available for Homeowners in across the entire City of Toronto (as far West as Etobicoke, as far East as Scarborough, and as far North as North York). Want to launch Quartermaster in your neighbourhood? Reach out to our Community Team at support@quartermaster.house to get started!

Quartermaster Service Area
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Do I need to download the app?

You can access Quartermaster through the website or on the app. For the best experience and real-time push notifications, we recommend using the app. To use the Book a Pro feature you will need to download the app to keep things running smoothly.

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How do I contact support?

You can email support@quartermaster.house with any questions and we'll be happy to help! If you have an active project, you'll have a messaging channel with the Quartermaster Support team to answer questions about your project.

Finding And Booking Pros

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What services are offered on Quartermaster?

 

Pros on Quartermaster service different home project categories, and we're always working to bring on more great Pros to complete jobs for Homeowners. To search for projects that our Pros service, go to Activity > Book a Pro.

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How does the Book a Pro feature work?

We make finding a locally referred Pro easy.

1. Submit your project details and availability.

2. You'll receive matches of locally referred Pros who are a great fit for your project, along with their no obligation quote or estimate. 3. You select your preferred Pro, and a booking date and time.

4.  You'll receive important notifications about your project through the Quartermaster app.

5. After your project is complete, you confirm and pay by credit card on the app.

6. Leave your review to help your neighbours find great Pros in your community.

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How much does it cost to hire a Pro?

You won't be charged by Quartermaster to book a Pro. All Pros set their own prices, and you'll receive details of their quote or estimate prior to booking!

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Can I choose what Pro I work with on Quartermaster?

Absolutely! The choice is always yours. If you use the "Book a Pro" feature, we'll send you multiple Pro matches who are a great fit for your job, but the final choice is always yours. Additionally, if you already know the Pro you want to work with you can directly book them through their Profile page or in "Explore".

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Can I trust the Pros on Quartermaster?

Since we verify all Homeowners, and all reviews you see on Quartermaster are from projects completed on the app, you can have confidence you're seeing real reviews from real people.

 

Additionally, all Pros on Quartermaster go through our thorough vetting process before you'll see them on the platform. Our vetting process includes:

- Verification of $2M+ liability insurance

- Verification of relevant business licenses

- Verification of required certifications

- Verification of WSIB credentials, if applicable

- Criminal background check

- Business health check

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I've been invited by a Pro, what does this mean?

Pros can invite you to complete, pay, and review a job on Quartermaster. This allows you to manage your booking, pay, and keep track of all documents in one place. Additionally, your review helps your Pro build their business in your neighbourhood and helps your neighbours find great Pros.

Managing Live Projects

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How do I communicate with my Pro?

 

You'll always have a messaging channel available in your project to be able to chat with your Pro on Quartermaster, so you keep all project communication and documents in one place.

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What's the difference between a quote and estimate?

A quote is a legally binding fixed price for a fixed amount of work. Only if the scope of work changes, can the final amount differ from the quote. An estimate, on the other hand, is a guess as to what the project will cost, and the final price could differ. Pros often use estimates when the scope of work is difficult to know up front. In either case, on Quartermaster, you always have the ability to review the invoice before making the payment.

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How does Quartermaster's Good Neighbour Guarantee work?

We stand behind our Pros and vet them prior to presenting them as options on our marketplace, but we know that sometimes the unexpected happens. In all cases, we encourage Pros and Homeowners to find the resolution that works for everyone. The Good Neighbour Guarantee compensates Homeowners up to a maximum of $2,500. This includes refunding payments made by the Homeowner, as well as providing additional compensation for undue personal hardship that happens as a result of the claim. We can also work with you to find another Marketplace Pro to resolve the issue at no additional cost to you. As each situation is unique, our plan is flexible to ensure we find the best outcome for you. Full details of the Good Neighbour Guarantee can be found here.

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What are the steps to book a Pro on Quartermaster?

We make finding a locally referred Pro easy.

1. Submit your project details and availability.

2. You'll receive matches of locally referred Pros who are a great fit for your project, along with their no obligation quote or estimate. 3. You select your preferred Pro, and a booking date and time.

4.  You'll receive important notifications about your project through the Quartermaster app.

5. After your project is complete, you confirm and pay by credit card on the app.

6. Leave your review to help your neighbours find great Pros in your community.

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What if I need to reschedule?

We understand that things come up and schedules change. You can request a reschedule by heading to your Project > Booking and selecting "Reschedule." Your Pro will get back to you with new booking options for you to select from.

Privacy And Security

 

Why do I need to verify my property?

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Quartermaster is a community of verified properties and homeowners. Verifying your property confirms that the homeowner is living at that property address and allows all community members to trust they are seeing real reviews from real people.

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How do property verifications work?

We try to make the process as seamless as possible and offer three methods.

- First, we look to instantly verify you with Cleanlist, a leading Canadian verification partner. None of your data is stored with Cleanlist and there are no credit score implications.

- Alternatively, you can verify through Stripe's credit card address verification service (AVS) for instant verification. Stripe is a global leader in online payments, trusted by 100,000+ businesses. You may see a $0.50 authorized transaction, but your card will never be charged, and there will be no impact to your credit score.

- Finally, we can mail your verification code to you. This generally takes 3-5 business days.

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What information is shared with Pros?

Prior to selecting a Pro to complete your project, your Pro matches will only see your project details and your street name (not your specific address). After you select a Pro they'll see your name, address, email address, and profile picture.

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Who can view my reviews?

You can control who sees your profile through your settings. You can choose how your profile is displayed to your community and connections through full or limited views, and select how you’d like businesses to see your profile as well. Full profiles create a friendlier neighbourhood. You can change your settings anytime!

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Is all my information public on Quartermaster?

Quartermaster relies on Homeowners sharing experiences and insights of their home projects in order to offer the best value to the community. We also know that some things should be kept private and want you to be in control of your own data. We let you know if something is being saved to the community, to just your household, or just for you.

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How do I reset my password?

While logged in to your account, change your password by heading to Settings > My Account and select "change password." If you've forgotten your password, simply click here to reset it. 

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How do I unsubscribe?

To unsubscribe from emails & notifications, head to Settings and click on Emails & Notifications. Select all communications that you wish to receive and hit the save button to confirm changes.

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How do I delete my account?

We'd be sorry to see you go, but you can go to Settings > My Account and select "Delete Account."

 

Rewards

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What are reward points?

Reward points are credit for doing the things you already do around your home. You get reward points for things like completing chores, making lists, connecting with neighbourhood spots, adding projects, sending high fives, and more!

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How do I enter a Daily Contest?

For Daily Contests, you receive automatic entry by completing any of the following; marking "garbage & recycling" complete, sending (or receiving) a high five, adding serial/model numbers to home assets, and completing household chores. You can win multiple times per month and enter one everyday based on activity completions.

 

Be sure to read our Rewards Terms & Conditions found at contest entry for full details.

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How do I enter a Monthly Contest?

You can enter into Monthly Contests by redeeming points for entry. You can enter into as many Monthly Contests as you like, however, you will only receive one entry per contest. You can only win one Monthly Contest per month.

 

Be sure to read our Rewards Terms & Conditions found at contest entry for full details.

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How do I claim a reward I won?

Winners are notified via email, so keep a look out in your inbox for a message letting you know your reward has been mailed out. Receiving a reward can take anywhere between 2-15 business days.

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Can I switch out my reward?

We do not allow users to switch out gift cards they’ve won, however, we encourage you to share it with the community or a friend if you do not have a use for it. Trying new places is all part of the fun!